Food is cold every time, overpriced for the quality and the staff absolutely unapologetic verging on aggressive. I used to eat here weekly but they have really gone downhill.

If there was an option for no stars, that's what we would have chosen.

We both ordered starters. 7.50 each, "wild mushroom tart" in actual fact a flat, tough, pre-frozen vol-au-vent case of puff pastry, scattered with tossed wild mushrooms and topped with poached egg. Not great, though not awful. My friend's crab and avocado salad was full of shell which he had to keep picking out. We mentioned it to the waiter afterwards but thought we'd just get on with the meal.

Next the mains, my friend's £15.50 piece of salmon with salad garnish didn't come with anything, so he ordered a £4 mixed salad on the side. What came was a small bowl with 4 - yes, FOUR - large pieces of lettuce in dressing. We called the waiter over and said it was ridiculous, and that he wanted to replace the "mixed salad" with some chips.

My own £13.50 burger with chips was the next lovely surprise - I asked for it medium and was told this was how it came anyway. The chips were pale, anaemic looking and undercooked. A third of the way through the burger, which I was eating with a knife and fork (thankfully) as a result of having to remove the the 2-inch thick dry bap which rendered it impossible to lift and eat properly, the meat inside was completely raw. We called over the waiter who at first said "well we do cook our burgers medium". When he saw the inside of the burger he was very apologetic and offered to replace it but we'd had enough.

The restaurant offered to void the entire bill and bring us complementary dessert but by this point we were too afraid about what else might come out of the kitchen and said we would just leave.

For an operation run by John "Masterchef" Torrode, who feels qualified to judge what a "masterchef" standard of cooking is, this was appalling. And at these prices, you expect better of a kitchen - especially when we were the only diners there for 30mins. How hard is it to cook a burger or throw a simple salad together?

We will not be going back.